How to Report on Customer Satisfaction via Email - Frequently asked questions
Discover how to effectively report on customer satisfaction sent by email. This page answers frequently asked questions to help you optimize your reporting process.
Frequently asked questions
How can I create a report on customer satisfaction survey requests in Zendesk?
Creating a report on customer satisfaction survey requests in Zendesk is simple and quick. To start, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. In Zendesk Explore, click the reports icon, then select…
What skill level is required to create a customer satisfaction report in Zendesk?
Creating a customer satisfaction report in Zendesk is suitable for beginners. The process is straightforward and only takes about 10 minutes. You'll need Zendesk Explore Professional or Enterprise and either Editor or Admin permissions. With…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary features in Zendesk Explore Professional or Enterprise. With the right permissions, you can build reports by…
How do I filter survey requests by response in Zendesk reports?
Filtering survey requests by response in Zendesk reports is easy with the Ticket satisfaction rating filter. After adding the filter, you can select 'Offered' to see requests sent without responses. To view requests that received responses,…
What dataset should I use for reporting on customer satisfaction in Zendesk?
For reporting on customer satisfaction in Zendesk, use the 'Support - Tickets' dataset. This dataset provides the necessary ticket data to build your report. By selecting this dataset, you can add relevant metrics and attributes, such as…
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Zeffy
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Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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