Create a Zendesk Report on Survey Requests
How can I create a report on customer satisfaction survey requests in Zendesk?
Creating a report on customer satisfaction survey requests in Zendesk is simple and quick.
To start, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. In Zendesk Explore, click the reports icon, then select 'New report'. Choose the 'Support - Tickets' dataset and start your report. Add 'Tickets' as a metric, and include 'Requester name' and 'Requester email' as attributes. Finally, add a filter for 'Ticket satisfaction rating', select 'Offered', and save your report with a descriptive name. This report will show tickets where a survey request was sent but not responded to. For more details, visit theoriginal link.
More related questions
What skill level is required to create a customer satisfaction report in Zendesk?
Creating a customer satisfaction report in Zendesk is suitable for beginners. The process is straightforward and only takes about 10 minutes. You'll need Zendesk Explore Professional or Enterprise and either Editor or Admin permissions. With these…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary features in Zendesk Explore Professional or Enterprise. With the right permissions, you can build reports by selecting…
How do I filter survey requests by response in Zendesk reports?
Filtering survey requests by response in Zendesk reports is easy with the Ticket satisfaction rating filter. After adding the filter, you can select 'Offered' to see requests sent without responses. To view requests that received responses, update…
What dataset should I use for reporting on customer satisfaction in Zendesk?
For reporting on customer satisfaction in Zendesk, use the 'Support - Tickets' dataset. This dataset provides the necessary ticket data to build your report. By selecting this dataset, you can add relevant metrics and attributes, such as 'Tickets',…
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