Fix Broken Images in Tickets - Frequently asked questions
Frequently asked questions
Why are images in my Zendesk tickets not displaying?
Images in Zendesk tickets may not display due to permission issues. This often happens because Zendesk doesn't host images locally; it references the image link from its original source. If the source restricts access, the image won't display. To…
How can I check if image hosting is causing broken images in Zendesk?
You can check if image hosting is the issue by using your browser's console. If you see a 'Failed to load resource' error, it indicates that the image is not hosted properly. This error means the image is being referenced from a source that…
What are other potential causes for broken images in Zendesk tickets?
Broken images in Zendesk tickets can also be caused by antivirus or proxy settings, large image sizes, or browser caching issues. These factors can block or prevent images from displaying correctly. To troubleshoot, check with your System Admin…
How can I prevent images from breaking in Zendesk tickets?
To prevent images from breaking in Zendesk tickets, always add images as attachments and drag them in-line. This ensures they are hosted directly within Zendesk. Avoid copying and pasting images from restricted sources. Instead, download images to…
Why do images sometimes appear for some agents but not others in Zendesk?
Images may appear inconsistently for different agents due to browser or network settings. This can happen if certain agents have different permissions or settings that affect image loading. To address this, ensure all agents have the same browser…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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