Inconsistent Image Display in Zendesk
Why do images sometimes appear for some agents but not others in Zendesk?
Images may appear inconsistently for different agents due to browser or network settings. This can happen if certain agents have different permissions or settings that affect image loading.
To address this, ensure all agents have the same browser settings and check for any network restrictions. If the issue persists, contact Zendesk Customer Support for further assistance.
More related questions
Why are images in my Zendesk tickets not displaying?
Images in Zendesk tickets may not display due to permission issues. This often happens because Zendesk doesn't host images locally; it references the image link from its original source. If the source restricts access, the image won't display. To…
How can I check if image hosting is causing broken images in Zendesk?
You can check if image hosting is the issue by using your browser's console. If you see a 'Failed to load resource' error, it indicates that the image is not hosted properly. This error means the image is being referenced from a source that Zendesk…
What are other potential causes for broken images in Zendesk tickets?
Broken images in Zendesk tickets can also be caused by antivirus or proxy settings, large image sizes, or browser caching issues. These factors can block or prevent images from displaying correctly. To troubleshoot, check with your System Admin…
How can I prevent images from breaking in Zendesk tickets?
To prevent images from breaking in Zendesk tickets, always add images as attachments and drag them in-line. This ensures they are hosted directly within Zendesk. Avoid copying and pasting images from restricted sources. Instead, download images to…
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