Monitor Search Data Changes - Frequently asked questions
Discover how to monitor changes in search data with Zendesk Explore. This page answers common questions about tracking search queries and analyzing data effectively.
Frequently asked questions
How can I monitor changes in search data using Zendesk Explore?
You can monitor changes in search data by creating a visual report in Zendesk Explore. This involves tracking searches, clicks, and average results over time to understand trends and the impact of product changes. To get started, you'll need…
What do I need to create a search data report in Zendesk Explore?
To create a search data report in Zendesk Explore, you'll need a few key resources. These include Zendesk Explore Professional or Enterprise and Editor or Admin permissions. Additionally, you'll need access to search data in Zendesk Guide. The…
How do I add a search data report to a Zendesk dashboard?
Adding a search data report to a Zendesk dashboard allows you to visualize and filter search data easily. You can either add the report to an existing dashboard or create a new one. To do this, place your report in the dashboard and add a Search…
What metrics and attributes should I use for a search data report in Zendesk Explore?
When creating a search data report in Zendesk Explore, it's important to select the right metrics and attributes. Key metrics include Searches, Clicks, and the Average number of results. For attributes, consider adding Search timestamp by Year,…
How can I visualize search data as a timeline in Zendesk Explore?
Visualizing search data as a timeline in Zendesk Explore helps in understanding trends over time. If your report doesn't display as a timeline by default, you can change the visualization type. To do this, click the Visualization type icon and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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