Zendesk Text Hosted Numbers - Frequently asked questions
Explore common questions about Zendesk Text's support for hosted numbers. Learn about compatibility, setup, and troubleshooting in our comprehensive FAQ section.
Frequently asked questions
Can I use my existing phone number for SMS in Zendesk Text?
No, you cannot use your existing phone number for SMS in Zendesk Text. To utilize SMS as a support channel in Zendesk, you will need to purchase a new text number. If you're interested in keeping your existing number, you might consider porting…
Does Zendesk Text support hosted numbers for SMS?
Zendesk Text does not support hosted numbers for SMS. If you want to use SMS as a support channel, you will need to purchase a new text number from Zendesk. For those who wish to maintain their current number, porting it into Zendesk Talk might…
How can I use SMS as a support channel in Zendesk?
To use SMS as a support channel in Zendesk, you need to purchase a new text number. Zendesk Text does not support using hosted numbers, so your existing number cannot be used directly for SMS. If you prefer to keep your current number, consider…
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Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
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