image for site

Zendesk Text Hosted Numbers - Frequently asked questions

Explore common questions about Zendesk Text's support for hosted numbers. Learn about compatibility, setup, and troubleshooting in our comprehensive FAQ section.

Frequently asked questions

Can I use my existing phone number for SMS in Zendesk Text?

No, you cannot use your existing phone number for SMS in Zendesk Text. To utilize SMS as a support channel in Zendesk, you will need to purchase a new text number. If you're interested in keeping your existing number, you might consider porting…

Does Zendesk Text support hosted numbers for SMS?

Zendesk Text does not support hosted numbers for SMS. If you want to use SMS as a support channel, you will need to purchase a new text number from Zendesk. For those who wish to maintain their current number, porting it into Zendesk Talk might…

How can I use SMS as a support channel in Zendesk?

To use SMS as a support channel in Zendesk, you need to purchase a new text number. Zendesk Text does not support using hosted numbers, so your existing number cannot be used directly for SMS. If you prefer to keep your current number, consider…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites