Fix Welcome Emails Not Sending - Frequently asked questions
Discover solutions for welcome emails not sending when creating new customers. Explore common issues and troubleshooting tips in this comprehensive FAQ guide.
Frequently asked questions
Why aren't welcome emails sending when I create new customers in Zendesk?
If welcome emails aren't sending when you create new customers in Zendesk, it might be due to your help center not being active. When the help center is inactive, only agents receive the welcome email, not the customers. To resolve this, ensure…
How can I ensure new users receive welcome emails in Zendesk?
To ensure new users receive welcome emails in Zendesk, you need to activate your help center and adjust email settings. Without an active help center, only agents will receive the welcome email. In the Admin Center, make sure to select the option…
What settings need to be adjusted for Zendesk welcome emails?
To adjust settings for Zendesk welcome emails, you need to ensure your help center is active and modify email settings in the Admin Center. Without these adjustments, new users might not receive welcome emails. In the Admin Center, select the…
Can I disable welcome email notifications for new end users in Zendesk?
Yes, you can disable welcome email notifications for new end users in Zendesk. This can be done by adjusting the settings in the Admin Center. However, if you want to ensure that new users receive these emails, make sure your help center is active…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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