Troubleshooting Zendesk Welcome Emails Not Sending
Why aren't welcome emails sending when I create new customers in Zendesk?
If welcome emails aren't sending when you create new customers in Zendesk, it might be due to your help center not being active. When the help center is inactive, only agents receive the welcome email, not the customers.
To resolve this, ensure that your help center is active. Additionally, in the Admin Center, you should select the option to 'Also send a verification email when a new user is created by an agent or administrator.' This setting ensures that new users receive the welcome email. For more detailed steps, you can refer to theoriginal Zendesk article.
More related questions
How can I ensure new users receive welcome emails in Zendesk?
To ensure new users receive welcome emails in Zendesk, you need to activate your help center and adjust email settings. Without an active help center, only agents will receive the welcome email. In the Admin Center, make sure to select the option…
What settings need to be adjusted for Zendesk welcome emails?
To adjust settings for Zendesk welcome emails, you need to ensure your help center is active and modify email settings in the Admin Center. Without these adjustments, new users might not receive welcome emails. In the Admin Center, select the…
Can I disable welcome email notifications for new end users in Zendesk?
Yes, you can disable welcome email notifications for new end users in Zendesk. This can be done by adjusting the settings in the Admin Center. However, if you want to ensure that new users receive these emails, make sure your help center is active…
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