Set Up Talk Phone Number as Info Line - Frequently asked questions

Frequently asked questions

How do I set up a Zendesk Talk phone number as an information line only?

To set up a Zendesk Talk phone number as an information line only, you need to follow a specific workflow. This involves creating a voicemail message that plays when someone calls, and then automatically disconnecting the call. First, ensure you…

What are the prerequisites for setting up a Zendesk Talk information line?

Before setting up a Zendesk Talk phone number as an information line, you need to meet certain prerequisites. You must have an administrator role in Support and be on a Talk Team plan or higher. If you're unsure about your plan level, contact the…

How do I create a dummy group in Zendesk Talk?

Creating a dummy group in Zendesk Talk is a crucial step in setting up an information line. This group should not have any agents assigned to it. To create a dummy group, go to your account settings and set up a new group. Make sure no agents are…

How do I configure routing for a Zendesk Talk information line?

Configuring routing is essential for setting up a Zendesk Talk information line. This involves directing calls to a dummy group and setting up the voicemail message. In the Admin Center, navigate to the Channels icon, then select Talk and email >…

Can I set up an IVR for a Zendesk Talk information line?

Yes, you can set up an IVR for a Zendesk Talk information line if you want the message to repeat. This involves configuring an IVR with no options selected. The IVR message will play three times and then hang up if no options are selected. This is…