How to Create a Report in Zendesk - Frequently asked questions
Discover answers to common questions about creating reports in Zendesk. Learn step-by-step instructions, tips, and troubleshooting for effective report creation.
Frequently asked questions
How do I create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to use the reporting and analytics system provided by Zendesk. Explore allows you to create both reports and dashboards, which are collections of reports. Before diving into creating your own…
What is the difference between a dashboard and a report in Zendesk?
In Zendesk, a report is a single set of data metrics, while a dashboard is a collection of multiple reports. Dashboards allow you to view and analyze various reports in one place, providing a comprehensive overview of your data. This can be…
Where can I find step-by-step instructions for creating reports in Zendesk?
You can find step-by-step instructions for creating reports in the Explore recipes library. This resource offers detailed guidance on creating reports for a wide variety of topics. These recipes are designed to help you build reports from…
What should I do before creating my own reports in Zendesk?
Before creating your own reports in Zendesk, it's recommended to review the default reports that come with the platform. These default reports can provide valuable insights and serve as a useful starting point for your custom reports….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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