How to Use Zendesk Messaging - Frequently asked questions
Frequently asked questions
What is Zendesk messaging and how does it differ from live chat?
Zendesk messaging is a versatile communication tool available on all Zendesk Suite plans, designed for web and mobile channels. It offers continuous conversations, allowing users to pick up where they left off, unlike traditional live chat which is…
How can I enable Zendesk messaging for my business?
To enable Zendesk messaging, you need to have a Zendesk Suite plan or a Support + Chat plan with the Agent Workspace enabled. Once you have the right plan, you can start by enabling Zendesk messaging in your settings. For a step-by-step guide on…
What are automated conversational flows in Zendesk messaging?
Automated conversational flows in Zendesk messaging allow you to create structured interactions using bots. These flows can guide customers through common queries or tasks without human intervention, improving efficiency and customer…
How can I set up messaging channels in Zendesk?
Setting up messaging channels in Zendesk involves configuring the Web SDK or the Zendesk SDKs for Android and iOS. This setup allows you to route tickets and notifications effectively, ensuring seamless communication with your customers. For…
What reporting options are available for Zendesk messaging?
Zendesk messaging offers various reporting options, including Customer Satisfaction (CSAT) scores and detailed messaging reports within the Zendesk Agent Workspace. These tools help you track performance and customer feedback to improve your…
How does Zendesk messaging impact the end user experience?
Zendesk messaging enhances the end user experience by providing continuous conversations and the ability to translate interactions. This ensures that users can communicate in their preferred language and pick up conversations without starting…
What should I do if I'm unable to access the bot builder in Zendesk?
If you're having trouble accessing the bot builder in Zendesk, there might be a configuration issue or a permissions problem. It's important to check your settings and ensure you have the necessary permissions to use this feature. For…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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