Enable Pre-Chat Form on Zendesk Chat - Frequently asked questions
Frequently asked questions
How do I enable the pre-chat form on the Zendesk Chat widget?
To enable the pre-chat form on your Zendesk Chat widget, you need to adjust the settings in your dashboard. First, navigate to Settings > Widget. Then, click on the 'Forms' tab at the top of the page. Next to 'Pre-Chat Form', click 'On'. You can…
Why is the pre-chat form not appearing when I start a chat?
If the pre-chat form isn't appearing, it might be due to a few reasons. Firstly, ensure that the pre-chat form is enabled in your settings. Go to Settings > Widget, and under the 'Forms' tab, make sure the 'Pre-Chat Form' is turned on. If the…
Can I customize the pre-chat form in Zendesk Chat?
Unfortunately, the pre-chat form in Zendesk Chat cannot be customized beyond the default options provided. While you can select which fields to include, such as name or phone number, you cannot switch or edit the form itself. This is a limitation…
How can I hide the 'Choose a department' option in the pre-chat form?
To hide the 'Choose a department' option in the pre-chat form, you need to adjust your settings. While you can make selecting a department optional, completely hiding the dropdown menu isn't directly supported. However, you can use JavaScript to…
Why are my chat settings different from the Zendesk documentation?
If your chat settings differ from the Zendesk documentation, it might be due to using a newer version of the Web Widget. Newer accounts have Messaging enabled by default, which can change the available settings. If you disable Messaging, the…
How can I prevent users from editing pre-filled fields in the pre-chat form?
To prevent users from editing pre-filled fields in the pre-chat form, you can use JavaScript to hide these fields. By adding a script to your widget's settings, you can target the specific elements and set them to 'display: none'. This will…
Can I use a pre-configured ticket form instead of the pre-chat form?
Currently, it's not possible to use a pre-configured ticket form in place of the pre-chat form in Zendesk Chat. The pre-chat form is a fixed feature of the chat product and cannot be replaced or edited to include custom ticket fields. However,…
How do I enable visitor authentication to skip the pre-chat form?
To enable visitor authentication and skip the pre-chat form, you can set up JWT authentication for your WebWidget. With JWT authentication, if a user is successfully authenticated, they won't be asked for their name and email in the pre-chat…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
