Using Conversation Insights - Frequently asked questions
Frequently asked questions
How do I access the Conversation Insights view in Zendesk?
To access the Conversation Insights view in Zendesk, simply click the Conversations icon in the sidebar. This feature provides a detailed breakdown of your help desk data, allowing you to focus on conversations worth reviewing. Once there, you can…
What are the main features of the Conversation Insights charts?
The Conversation Insights charts in Zendesk offer two main features: the Conversations chart and the Agents chart. The Conversations chart breaks down help desk conversations by attributes like language, channel, and CSAT score. The Agents chart…
Can I use the Conversation Insights view on the legacy Starter plan?
Unfortunately, the Conversation Insights view is not available on the legacy Starter plan. This feature is designed to provide a detailed breakdown of help desk data, but it requires a plan that supports this…
How can I interact with the Conversation Insights charts?
Interacting with the Conversation Insights charts in Zendesk is straightforward. You can click on specific areas of the charts to delve deeper into the data. The charts are divided into layers, and you can choose to view data by specific attributes…
What time periods can I view in the Conversation Insights?
In the Conversation Insights view, you can select from various time periods to analyze your help desk data. The available options are the last 30 days, last month, last 7 days, or last week. This flexibility allows you to focus on the time frame…
What data layers are available in the Conversation Insights charts?
The Conversation Insights charts in Zendesk are divided into different data layers, all selected by default. These layers include attributes such as language, channel, CSAT score, and more. You can choose to view data from a single layer, like the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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