How to Retrieve Talk Data - Frequently asked questions
Explore various methods for retrieving Talk data in Zendesk. This page answers common questions and provides insights into different retrieval options.
Frequently asked questions
How can I view and analyze my Zendesk Talk data?
You can view and analyze your Zendesk Talk data using Zendesk Explore. It offers a Talk dashboard that provides insights into your Talk activity. With Zendesk Explore, you can not only view pre-built reports but also create custom reports tailored…
What is the Incremental Exports API for Zendesk Talk?
The Incremental Exports API allows you to export a complete list of information on inbound and outbound calls from your Zendesk Talk instance. This API is particularly useful for periodically fetching items that have been created or updated since…
Can I create custom reports for Zendesk Talk data?
Yes, you can create custom reports for your Zendesk Talk data using Zendesk Explore. This feature allows you to tailor reports to your specific needs, providing you with the flexibility to analyze your data in a way that best suits your business…
Which Zendesk plans include the Incremental Exports API?
The Incremental Exports API is included in the Talk Team plan and above, as well as the Zendesk Suite Team plan and above. This API is a valuable tool for exporting call data, allowing you to keep your records up-to-date by fetching new or updated…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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