image for site

How to Access Live Chat Settings - Frequently asked questions

Discover solutions to common issues with accessing live chat settings in Zendesk. This page addresses multiple FAQs to help you troubleshoot and resolve your concerns.

Frequently asked questions

Why can't I see the live chat settings in Zendesk?

If you can't see the live chat settings in Zendesk, it's likely because you're not a Chat admin. Only Chat admins have access to these settings. To resolve this, you can either ask a Chat admin to update the settings for you or request an upgrade…

How can I become a Chat admin in Zendesk?

To become a Chat admin in Zendesk, you need to have your role upgraded by someone who already has admin privileges. Chat admins have exclusive access to live chat settings, so if you need to manage these settings, ensure your role is updated…

Who can update live chat settings in Zendesk?

Only Chat admins can update live chat settings in Zendesk. If you need changes made to these settings, you'll need to contact a Chat admin to make the updates for you. Alternatively, you can request to have your role upgraded to a Chat admin if you…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites