How to Access Live Chat Settings - Frequently asked questions
Discover solutions to common issues with accessing live chat settings in Zendesk. This page addresses multiple FAQs to help you troubleshoot and resolve your concerns.
Frequently asked questions
Why can't I see the live chat settings in Zendesk?
If you can't see the live chat settings in Zendesk, it's likely because you're not a Chat admin. Only Chat admins have access to these settings. To resolve this, you can either ask a Chat admin to update the settings for you or request an upgrade…
How can I become a Chat admin in Zendesk?
To become a Chat admin in Zendesk, you need to have your role upgraded by someone who already has admin privileges. Chat admins have exclusive access to live chat settings, so if you need to manage these settings, ensure your role is updated…
Who can update live chat settings in Zendesk?
Only Chat admins can update live chat settings in Zendesk. If you need changes made to these settings, you'll need to contact a Chat admin to make the updates for you. Alternatively, you can request to have your role upgraded to a Chat admin if you…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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Read FreeCash's case study
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