How to Become a Chat Admin in Zendesk
Discover how to upgrade your role to Chat admin in Zendesk to access live chat settings. Only admins can manage these settings.
How can I become a Chat admin in Zendesk?
To become a Chat admin in Zendesk, you need to have your role upgraded by someone who already has admin privileges. Chat admins have exclusive access to live chat settings, so if you need to manage these settings, ensure your role is updated accordingly. For more information on roles, check out the article on default roles in Zendesk Chat.
More related questions
Why can't I see the live chat settings in Zendesk?
If you can't see the live chat settings in Zendesk, it's likely because you're not a Chat admin. Only Chat admins have access to these settings. To resolve this, you can either ask a Chat admin to update the settings for you or request an upgrade…
Who can update live chat settings in Zendesk?
Only Chat admins can update live chat settings in Zendesk. If you need changes made to these settings, you'll need to contact a Chat admin to make the updates for you. Alternatively, you can request to have your role upgraded to a Chat admin if you…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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