How to Use Help Scout with Zendesk - Frequently asked questions
Frequently asked questions
How do I connect Help Scout to Zendesk QA?
Connecting Help Scout to Zendesk QA is a straightforward process. First, during the signup, select Help Scout from the list of integrations. Give your connection a name, which is helpful if you plan to add multiple connections in the future. After…
Can I connect multiple Help Scout accounts to Zendesk QA?
Yes, you can connect multiple Help Scout accounts to Zendesk QA. After your initial setup, you can add more instances by navigating to Account Settings > Connections within Zendesk QA. This flexibility allows you to manage multiple accounts…
What data retention options are available when connecting Help Scout?
When connecting Help Scout to Zendesk QA, you have the option to select a data retention period. This setting determines how long your data will be stored and accessible within Zendesk QA. It's important to choose a retention period that aligns…
How can I ensure data security when syncing Help Scout with Zendesk QA?
Zendesk QA offers additional security options when syncing with Help Scout. These options allow you to prevent specific information and conversations from being synced, ensuring that sensitive data remains protected. It's a great way to maintain…
What should I do if I need to import older data from Help Scout?
If you need to import older data from Help Scout into Zendesk QA, you can contact the Zendesk Support team for assistance. They can help you with the process and ensure that all necessary data is imported correctly. This is especially useful if you…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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