Connecting Help Scout to Zendesk QA is a straightforward process. First, during the signup, select Help Scout from the list of integrations. Give your connection a name, which is helpful if you plan to add multiple connections in the future. After clicking continue, you'll be redirected to Help Scout to authorize Zendesk QA to access your account. Choose the retention period for your data, and you're all set! Zendesk QA will start syncing the last 24 hours of data from your Help Scout account. This process might take some time depending on your settings and conversation volume. For more details, visit theoriginal link.
Yes, you can connect multiple Help Scout accounts to Zendesk QA. After your initial setup, you can add more instances by navigating to Account Settings > Connections within Zendesk QA. This flexibility allows you to manage multiple accounts…
When connecting Help Scout to Zendesk QA, you have the option to select a data retention period. This setting determines how long your data will be stored and accessible within Zendesk QA. It's important to choose a retention period that aligns…
Zendesk QA offers additional security options when syncing with Help Scout. These options allow you to prevent specific information and conversations from being synced, ensuring that sensitive data remains protected. It's a great way to maintain…
If you need to import older data from Help Scout into Zendesk QA, you can contact the Zendesk Support team for assistance. They can help you with the process and ensure that all necessary data is imported correctly. This is especially useful if you…