Mobile SDK Uses Explained - Frequently asked questions
Frequently asked questions
What is the Zendesk SDK for Messaging used for?
The Zendesk SDK for Messaging is designed to facilitate messaging capabilities within your app. It is available for both iOS and Android platforms, as well as a web version called the Zendesk SDK for Web. This SDK allows you to integrate messaging…
How can the Talk SDK be utilized in mobile apps?
The Talk SDK is used to implement phone support within your mobile app using the Talk digital line. Available for both iOS and Android, this SDK allows you to integrate phone support features, enabling customers to connect with your support team…
What is the purpose of the Unity SDK in Zendesk?
The Unity SDK is specifically designed to integrate Zendesk features into Unity games. This allows players to access support requests, Help Center content, and communicate with your support team without leaving the game. This SDK is perfect for…
What is the Unified SDK and how does it work?
The Unified SDK is the foundation that supports the Chat SDK, Support SDK, and AnswerBot SDK, allowing them to work together within the same application. Although not technically an SDK itself, it enables the integration of these Classic SDKs,…
How does the Web SDK differ from mobile SDKs?
The Web SDK, while not a mobile SDK, is included in discussions to avoid confusion. It refers to the Zopim Web SDK for developing a custom Chat Widget and the Zendesk SDK for Web, which integrates messaging features. This SDK is ideal for…
Can the Zendesk SDK for Messaging be used with the Unified SDK?
The Zendesk SDK for Messaging is not part of the Unified SDK family and hasn't been developed to work with those SDKs. However, they can be used side by side to facilitate migration towards the Zendesk SDK for Android/iOS. This setup allows…
What are the customization options for Zendesk SDKs?
Each Zendesk SDK comes with a default UI and a provider version, allowing you to build your own interface and integrate Zendesk functions. This flexibility enables businesses to tailor the support experience to match their app's design and user…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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