How to Analyze Suggested Article Attempts - Frequently asked questions
Discover how to analyze suggested article attempts through to resolutions. Find answers to common questions about tracking, metrics, and improving article suggestions.
Frequently asked questions
How can I create a report on the effectiveness of suggested articles in Zendesk?
Creating a report on the effectiveness of suggested articles in Zendesk is straightforward. You'll need to use Zendesk Explore to track metrics like attempts, answers, clicks, and resolutions. To get started, open Zendesk Explore and click the…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary tools and datasets required for building reports. If you don't have these permissions, you may need to contact…
What is the skill level and time required to create a report in Zendesk Explore?
Creating a report in Zendesk Explore requires a moderate skill level and approximately 20 minutes of your time. This means that while some familiarity with Zendesk Explore is beneficial, the process is designed to be accessible to users who have a…
Can I compare generative replies with article recommendations in Zendesk Explore?
Currently, there is no Explore reporting available for comparing generative replies with article recommendations in Zendesk. However, Zendesk is actively planning to provide insights into generative replies performance, with expected updates in the…
What are the renamed bot capabilities in Zendesk?
Zendesk has recently renamed some of its bot capabilities to better reflect their functions. The Answer Bot is now referred to as Zendesk bots, the Flow Builder is now called the bot builder, and Article Recommendations are known as autoreplies….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Customer.io($50M+ ARR)
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