Create a Report on Suggested Articles in Zendesk
How can I create a report on the effectiveness of suggested articles in Zendesk?
Creating a report on the effectiveness of suggested articles in Zendesk is straightforward. You'll need to use Zendesk Explore to track metrics like attempts, answers, clicks, and resolutions.
To get started, open Zendesk Explore and click the reports icon. In the Reports library, select 'New report'. Choose the dataset 'Answer Bot > Answer Bot - Article Recommendations' and start the report. Add the necessary metrics such as 'Attempts', 'Answers', 'Clicks', and 'Resolutions'. Finally, choose the 'Funnel' visualization type and adjust the computation method to 'Percent of the first element'. This will give you a clear view of how effective your suggested articles are.
For more detailed steps, you can refer to the originalZendesk help article.
More related questions
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary tools and datasets required for building reports. If you don't have these permissions, you may need to contact…
What is the skill level and time required to create a report in Zendesk Explore?
Creating a report in Zendesk Explore requires a moderate skill level and approximately 20 minutes of your time. This means that while some familiarity with Zendesk Explore is beneficial, the process is designed to be accessible to users who have a…
Can I compare generative replies with article recommendations in Zendesk Explore?
Currently, there is no Explore reporting available for comparing generative replies with article recommendations in Zendesk. However, Zendesk is actively planning to provide insights into generative replies performance, with expected updates in the…
What are the renamed bot capabilities in Zendesk?
Zendesk has recently renamed some of its bot capabilities to better reflect their functions. The Answer Bot is now referred to as Zendesk bots, the Flow Builder is now called the bot builder, and Article Recommendations are known as autoreplies….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
