How to Use Sales Engagement Tools - Frequently asked questions
Frequently asked questions
How can I try Sales Engagement Tools (Reach) with Zendesk Sell?
You can try Sales Engagement Tools (Reach) by signing up for a Sell 14-day trial. This trial includes access to the Sales Engagement Tools (Reach) and provides four prospecting and four enrichment credits per account. During the trial, every seat…
What are prospecting and enrichment credits in Zendesk Sell?
Prospecting and enrichment credits are essential components of the Sales Engagement Tools (Reach) in Zendesk Sell. These credits allow you to acquire new lead data and enrich existing leads and contacts. When you purchase a Sell plan, you receive a…
Can I purchase additional prospecting and enrichment credits?
Unfortunately, you cannot purchase additional prospecting and enrichment credits separately in Zendesk Sell. If your team requires more credits, you will need to upgrade your Sell plan or wait until the next month when a new allotment of credits is…
What happens to unused credits at the end of the month?
Any unused prospecting and enrichment credits in Zendesk Sell expire at the end of each month and do not roll over to the next month. At the start of a new month, your team will receive a fresh allotment of credits based on your subscription plan….
How do email sequences work in Zendesk Sell?
Email sequences in Zendesk Sell automate a series of emails to specify how and when sales reps contact new leads or contacts. Admins can create custom sequences using email templates and specific cadences defined in weekdays. Leads or contacts…
Is there a limit to the number of emails we can send in Zendesk Sell?
Yes, Zendesk Sell has a default limit of 300 emails per day per user. This limit is in place for security reasons, but you can request an increase to match your email server's sending limit by contacting Zendesk Customer Support. This limit…
Can I remove Sales Engagement Tools (Reach) from my Zendesk Sell platform?
If you've decided that Sales Engagement Tools (Reach) is not useful for your team, you can remove it from your Zendesk Sell platform. However, the specific steps to do this are not detailed in the provided documentation. For assistance with…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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