Change Bot Name in Messaging Widget - Frequently asked questions
Discover how to change your bot's name in Zendesk's messaging widget. Explore common questions and solutions to customize your bot's identity effectively.
Frequently asked questions
How can I change the name of my bot in the Zendesk messaging widget?
You can easily change the name of your bot in the Zendesk messaging widget through the Admin Center. To update your bot's name, navigate toChannels > Bots and automation > Bots > Conversation botsin the Admin Center. Hover over the bot you…
Is it possible to change the avatar of the Answer Bot in Zendesk?
Currently, changing the avatar of the Answer Bot in Zendesk is not possible through the settings page. While there are plans to address this feature in the future, as of now, you cannot change the bot's avatar directly through the Zendesk…
Can I use code to update the bot's avatar and name in Zendesk?
Yes, you can use a code snippet to update the bot's avatar and name, but it only works with the Web Widget (Classic). To achieve this, place the provided JavaScript code above the widget code snippet. This code allows you to update the avatar,…
What are the limitations of the Zendesk Messaging Widget API?
The Zendesk Messaging Widget has limited API methods compared to the Web Widget (Classic). This means that certain customizations, such as changing the bot's avatar, are not currently possible with the Messaging Widget. For more detailed…
How can I stay updated on new Zendesk features?
To stay updated on new Zendesk features, you can follow their Release Notes and 'What's New' page. These resources provide the latest information on product updates and new features, including any changes to bot customization options. Keeping an…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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