How to Use Access Log API in Zendesk - Frequently asked questions
Frequently asked questions
What is the Zendesk Access Log API?
The Zendesk Access Log API is a tool designed to enhance data security and administrative control in your Zendesk account. It allows you to export a detailed log of access events, providing a 90-day history of who accessed what data, when, and from…
How does the Access Log API improve security in Zendesk?
The Access Log API improves security by providing a detailed record of data access events in your Zendesk account. It allows you to track who accessed what data, when, and from which IP address over the past 90 days. This helps in identifying…
Why did Zendesk introduce the Access Log API?
Zendesk introduced the Access Log API to give users more control over their data and enhance customer privacy. This API provides a detailed record of data access by agents, helping to drive accountability and visibility into data interactions….
What features are included in the Advanced Data Privacy and Protection add-on?
The Advanced Data Privacy and Protection (ADPP) add-on includes the Access Log API as its first feature, with more features expected in future releases. This add-on is designed for customers with advanced data privacy and security needs. Future…
How can I purchase the Advanced Data Privacy and Protection add-on?
To purchase the Advanced Data Privacy and Protection (ADPP) add-on, which includes the Access Log API, you need to follow the instructions provided by Zendesk. This add-on is available for customers who require advanced data privacy and security…
What do I need to do to start using the Access Log API?
To start using the Access Log API, you need to have the Advanced Data Privacy and Protection add-on enabled in your Zendesk account. Once the API setting is activated, you can export a detailed log of access events for the past 90 days. This log…
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