Identify Mobile App Chats with SDK - Frequently asked questions
Discover how to recognize when a chat is initiated from your mobile app using the Chat mobile SDK. Explore common questions and solutions for seamless integration.
Frequently asked questions
How can I tell if a chat is started from my mobile app using Zendesk Chat SDK?
You can identify when a chat is initiated from your mobile app by checking the Visitor path. When a customer starts a chat using the Chat mobile SDK on either iOS or Android, the page title in the Visitor path will show as 'Mobile chat connected'….
What does 'Mobile chat connected' mean in Zendesk Visitor path?
'Mobile chat connected' in the Visitor path indicates that a chat has been initiated from your mobile app. This occurs when a customer uses the Chat mobile SDK on their iOS or Android device to start a conversation. This feature helps you easily…
How can I create a Chat trigger for my mobile app users in Zendesk?
To create a Chat trigger for your mobile app users, you can follow a specific recipe provided by Zendesk. This allows you to set up automated responses or actions when a chat is initiated from your app using the Chat mobile SDK. This setup is…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Customer.io($50M+ ARR)
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Freecash
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