Understanding 'Mobile chat connected' in Zendesk
Discover what 'Mobile chat connected' means in Zendesk Visitor path. It shows a chat started from your mobile app using the SDK.
What does 'Mobile chat connected' mean in Zendesk Visitor path?
'Mobile chat connected' in the Visitor path indicates that a chat has been initiated from your mobile app. This occurs when a customer uses the Chat mobile SDK on their iOS or Android device to start a conversation.
This feature helps you easily track and manage interactions that originate from your mobile app, ensuring you can provide timely support to your app users.
More related questions
How can I tell if a chat is started from my mobile app using Zendesk Chat SDK?
You can identify when a chat is initiated from your mobile app by checking the Visitor path. When a customer starts a chat using the Chat mobile SDK on either iOS or Android, the page title in the Visitor path will show as 'Mobile chat connected'….
How can I create a Chat trigger for my mobile app users in Zendesk?
To create a Chat trigger for your mobile app users, you can follow a specific recipe provided by Zendesk. This allows you to set up automated responses or actions when a chat is initiated from your app using the Chat mobile SDK. This setup is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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