Create Chat Triggers for Mobile App Users in Zendesk
Learn how to set up Chat triggers for mobile app users in Zendesk. Enhance support with automated actions for SDK-initiated chats.
How can I create a Chat trigger for my mobile app users in Zendesk?
To create a Chat trigger for your mobile app users, you can follow a specific recipe provided by Zendesk. This allows you to set up automated responses or actions when a chat is initiated from your app using the Chat mobile SDK.
This setup is particularly useful for tailoring the chat experience to your mobile users, ensuring they receive the right support at the right time. For detailed instructions, refer to the Chat trigger recipe for iOS and Android mobile SDKs in the Zendesk documentation.
More related questions
How can I tell if a chat is started from my mobile app using Zendesk Chat SDK?
You can identify when a chat is initiated from your mobile app by checking the Visitor path. When a customer starts a chat using the Chat mobile SDK on either iOS or Android, the page title in the Visitor path will show as 'Mobile chat connected'….
What does 'Mobile chat connected' mean in Zendesk Visitor path?
'Mobile chat connected' in the Visitor path indicates that a chat has been initiated from your mobile app. This occurs when a customer uses the Chat mobile SDK on their iOS or Android device to start a conversation. This feature helps you easily…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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