Digitally Sign Your Email with DKIM - Frequently asked questions
Frequently asked questions
What is DKIM and why is it important for Zendesk emails?
DKIM, or Domain Keys Identified Mail, is a method to digitally sign your emails to verify their authenticity. This is crucial for preventing email spoofing, where someone sends emails pretending to be from your organization. By using DKIM, you…
How do I update my DNS records to use Zendesk's domain key?
To digitally sign your emails with DKIM, you need to update your DNS records to include Zendesk's domain key. This involves creating CNAME records in your domain registrar's control panel. First, log in to your domain registrar's control panel and…
Can I use custom DKIM keys with Zendesk?
Unfortunately, Zendesk does not support the use of custom DKIM keys. You must use the DKIM keys provided by Zendesk to digitally sign your emails. This means that if you have specific requirements for custom DKIM keys, you will need to adjust your…
How do I enable digital signatures in Zendesk?
Enabling digital signatures in Zendesk is a straightforward process. Once your DNS records are updated, you can enable DKIM in the Zendesk Admin Center. Navigate to the Channels icon in the sidebar, then select Talk and email > Email. In the…
What should I do if my DKIM records are not configured correctly?
If your DKIM records are not configured correctly, you can use third-party validation tools to check the status of your DKIM setup. These tools can help identify any issues with your DNS records or DKIM configuration. Ensure that your CNAME…
How does DKIM work with multiple brands in Zendesk?
For organizations with multiple brands, you can set up DKIM for each brand's domain by adding separate CNAME records for each one. For example, if you have two brands, you would create CNAME records for each brand's domain, pointing to Zendesk's…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
