Understanding DKIM for Zendesk Emails
What is DKIM and why is it important for Zendesk emails?
DKIM, or Domain Keys Identified Mail, is a method to digitally sign your emails to verify their authenticity. This is crucial for preventing email spoofing, where someone sends emails pretending to be from your organization. By using DKIM, you ensure that your outbound emails from Zendesk are recognized as legitimate by email service providers like Gmail and Yahoo!.
When an email is properly signed with DKIM, the recipient's email service provider can verify that the email truly comes from your organization. If the email is not signed or improperly signed, it might be flagged as suspicious or discarded. This helps maintain the integrity and trustworthiness of your email communications. For more details, you can check theoriginal Zendesk documentation.
More related questions
How do I update my DNS records to use Zendesk's domain key?
To digitally sign your emails with DKIM, you need to update your DNS records to include Zendesk's domain key. This involves creating CNAME records in your domain registrar's control panel. First, log in to your domain registrar's control panel and…
Can I use custom DKIM keys with Zendesk?
Unfortunately, Zendesk does not support the use of custom DKIM keys. You must use the DKIM keys provided by Zendesk to digitally sign your emails. This means that if you have specific requirements for custom DKIM keys, you will need to adjust your…
How do I enable digital signatures in Zendesk?
Enabling digital signatures in Zendesk is a straightforward process. Once your DNS records are updated, you can enable DKIM in the Zendesk Admin Center. Navigate to the Channels icon in the sidebar, then select Talk and email > Email. In the Custom…
What should I do if my DKIM records are not configured correctly?
If your DKIM records are not configured correctly, you can use third-party validation tools to check the status of your DKIM setup. These tools can help identify any issues with your DNS records or DKIM configuration. Ensure that your CNAME records…
How does DKIM work with multiple brands in Zendesk?
For organizations with multiple brands, you can set up DKIM for each brand's domain by adding separate CNAME records for each one. For example, if you have two brands, you would create CNAME records for each brand's domain, pointing to Zendesk's…
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