Setting up SSO with ADFS & SAML - Frequently asked questions
Frequently asked questions
What are the requirements for setting up SSO with ADFS and SAML in Zendesk?
To set up single sign-on (SSO) with ADFS and SAML in Zendesk, you need a few key components. First, ensure you have an Active Directory instance where all users have an email address attribute. You'll also need a Zendesk instance and a server…
How do I add a Relying Party Trust for Zendesk in ADFS?
Adding a Relying Party Trust (RPT) is a crucial step in setting up ADFS for Zendesk. Start by selecting the Relying Party Trusts folder from AD FS Management and add a new Standard Relying Party Trust from the Actions sidebar. This will launch the…
What are the steps to create claim rules in ADFS for Zendesk?
Creating claim rules in ADFS is essential for mapping user attributes to Zendesk. After setting up the Relying Party Trust, open the claim rule editor. Start by adding a new rule and select 'Send LDAP Attributes as Claims'. Use Active Directory as…
How do I adjust trust settings in ADFS for Zendesk integration?
Adjusting trust settings in ADFS is necessary for a successful Zendesk integration. Access the Relying Party Trust properties and ensure SHA-256 is specified as the secure hash algorithm in the Advanced tab. In the Endpoints tab, add a new SAML…
How do I configure Zendesk to use SAML for authentication?
Configuring Zendesk to use SAML for authentication involves setting up your Zendesk account to recognize your ADFS server. In Zendesk's Admin Center, navigate to Security > Single sign-on. Use your full ADFS server URL with the SAML endpoint as the…
What should I do if I switch authentication methods in Zendesk?
Switching authentication methods in Zendesk requires careful consideration, especially if you're moving from a third-party SSO method to Zendesk authentication. Users created and authenticated through third-party SSO won't have a password for…
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