Creating Claim Rules in ADFS for Zendesk
What are the steps to create claim rules in ADFS for Zendesk?
Creating claim rules in ADFS is essential for mapping user attributes to Zendesk. After setting up the Relying Party Trust, open the claim rule editor. Start by adding a new rule and select 'Send LDAP Attributes as Claims'. Use Active Directory as your attribute store, selecting 'E-Mail Addresses' for the LDAP Attribute and 'E-Mail Address' for the Outgoing Claim Type.
Next, add another rule using the 'Transform an Incoming Claim' template. Set 'E-mail Address' as the Incoming Claim Type, 'Name ID' as the Outgoing Claim Type, and 'Email' for the Outgoing Name ID Format. Save these rules to complete the setup.
More related questions
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To set up single sign-on (SSO) with ADFS and SAML in Zendesk, you need a few key components. First, ensure you have an Active Directory instance where all users have an email address attribute. You'll also need a Zendesk instance and a server…
How do I add a Relying Party Trust for Zendesk in ADFS?
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How do I adjust trust settings in ADFS for Zendesk integration?
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How do I configure Zendesk to use SAML for authentication?
Configuring Zendesk to use SAML for authentication involves setting up your Zendesk account to recognize your ADFS server. In Zendesk's Admin Center, navigate to Security > Single sign-on. Use your full ADFS server URL with the SAML endpoint as the…
What should I do if I switch authentication methods in Zendesk?
Switching authentication methods in Zendesk requires careful consideration, especially if you're moving from a third-party SSO method to Zendesk authentication. Users created and authenticated through third-party SSO won't have a password for…
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