How to Move Sections & Articles - Frequently asked questions
Discover answers to common questions about moving sections and articles in Zendesk Help Center. Learn how to efficiently organize your content.
Frequently asked questions
How do I move a section to a different category in Zendesk Help Center?
You can move a section to a different category in Zendesk Help Center by editing the section. Navigate to the section you want to move, click 'Edit section' in the top menu bar, and under 'Hierarchy' in the sidebar, click the current category's…
How can I move an article to a different section in Zendesk Help Center?
To move an article to a different section in Zendesk Help Center, navigate to the article, click 'Edit article', and under 'Publish in section', click the current section's name. Select a new section and click 'Ok', then 'Update' to save. In Guide…
Can I bulk move articles to a new section in Zendesk?
Currently, Zendesk does not support bulk moving of articles to a new section. Each article must be moved individually. However, you can join discussions and up-vote feature requests for bulk moving capabilities, which may influence future…
Will moving an article affect its links or translations in Zendesk?
Moving an article in Zendesk will not affect its links or translations. The article and section IDs remain unchanged, ensuring that links stay intact and translations move with the…
Will subscribers be notified when I move articles to a new section in Zendesk?
Subscribers will not be notified when you move articles to a new section in Zendesk. This allows you to reorganize content without sending notifications for each…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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Freecash
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