How to Manage Search Settings - Frequently asked questions
Frequently asked questions
How can I view the search settings in Zendesk Guide?
To view the search settings in Zendesk Guide, navigate to the Guide admin and click the Settings icon in the sidebar, then select Search settings. This will allow you to see the available search settings for your help center. Once you're on the…
What are the options for managing search settings in Zendesk Guide?
Managing search settings in Zendesk Guide allows you to customize how your help center search functions. You can define search sources, specify featured articles, set up crawlers, and create search filters. To manage these settings, go to the…
How can I specify featured articles in Zendesk Guide search?
In Zendesk Guide, you can specify a list of featured articles to display to users during their search. This helps guide users to important content quickly. To set this up, go to the Guide admin, click the Settings icon, and select Search settings….
Can I customize the no results page in Zendesk Guide?
Customizing the no results page in Zendesk Guide is not possible through native settings, but it can be achieved with custom coding. If you want to customize the page displayed when a search yields no results, you'll need to involve a developer to…
How do search crawlers work in Zendesk Guide?
Search crawlers in Zendesk Guide allow you to index content from different websites, making it searchable in your help center. This feature is available only on Enterprise plans. To set up search crawlers, go to the Guide admin, click the Settings…
Why can't I see search settings in my Zendesk Guide admin?
If you can't see search settings in your Zendesk Guide admin, it might be due to your plan type or a temporary issue. For Professional plans, you should see search settings with 'Featured Articles' in the Guide admin. If it's not visible, try…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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