Configuring Slack for Zendesk Support - Frequently asked questions
Frequently asked questions
How do I add the Zendesk app to a Slack channel?
To add the Zendesk app to a Slack channel, you can use a simple slash command. In Slack, navigate to the channel where you want to add the app and type/invite @Zendeskin the message bar, then press return. This will add the app to the channel,…
How can I remove the Zendesk app from a Slack channel?
Removing the Zendesk app from a Slack channel is straightforward. Simply go to the channel where you want to remove the app and type/remove @Zendeskin the message bar, then press return. A confirmation window will appear, and you just need to…
What are Slack side conversations in Zendesk?
Slack side conversations in Zendesk allow agents to engage in discussions with others outside the main customer support ticket. This feature is useful for collaborating with colleagues, external partners, or vendors without cluttering the main…
How do I enable side conversations in Slack for Zendesk?
To enable side conversations in Slack for Zendesk, you'll need to access the Admin Center. Once there, click on 'Apps and integrations' in the sidebar, then select 'Integrations'. In the Slack section, click 'View' and then 'Configure' for your…
Can I add the Zendesk app to multiple Slack channels at once?
Yes, you can add the Zendesk app to multiple public Slack channels at once using the Admin Center. Go to 'Apps and integrations', select 'Integrations', and then 'Configure' for your workspace. Under the 'Channels' tab, use the 'Search for…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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