If you're having trouble making outgoing calls to Singapore from Zendesk Sell, it's due to strict anti-fraud measures by Singapore telecom authorities. These measures, particularly concerning VoIP numbers, mean that calls can only be made on a…
To make outgoing calls to Singapore using Zendesk Sell, you need to purchase a Singapore National number. This is necessary due to Singapore's strict anti-fraud regulations on VoIP numbers, which only allow calls on a best-effort basis. The…
If you need to rotate numbers in Zendesk Sell, consider using the Aircall for Sell plug-in from the Zendesk Marketplace. This tool allows your agents to rotate numbers, which is not possible with fixed Sell numbers. Sell numbers are fixed, meaning…
Singapore telecoms block VoIP calls from Zendesk Sell due to strong anti-fraud measures. These measures are part of the "Implementation of Measures to Address Spoofed Calls" regulatory code, which was introduced in 2020. This regulation means that…