How to View Ticket Fields in Zendesk - Frequently asked questions
Frequently asked questions
How can I access my ticket fields in Zendesk?
To access your ticket fields in Zendesk, you need to be an admin. Simply head over to the Admin Center, click on 'Objects and rules' in the sidebar, and then select 'Tickets > Fields'. Once you're there, you can browse, sort, search, and filter…
How do I search for specific ticket fields in Zendesk?
Searching for specific ticket fields in Zendesk is straightforward. Use the search box at the top of the Fields page to enter your search value. You can search by the field's title, field ID, or ticket field values. This makes it easy to find…
Can I customize the columns displayed on the ticket fields page?
Yes, you can customize the columns displayed on the ticket fields page in Zendesk. Initially, there are four default columns: Title, Field ID, Type, and Date modified. To add or remove columns, click the options menu icon on the Fields page. You…
How can I filter my ticket fields list in Zendesk?
Filtering your ticket fields list in Zendesk is a breeze. Use the Filter menu to display fields that meet specific criteria like Type, Created by, Permissions, Requirements, or Status. You can apply multiple filters, and they work as an OR…
What are the default columns on the Zendesk ticket fields page?
The default columns on the Zendesk ticket fields page include Title, Field ID, Type, and Date modified. These columns provide essential information about each ticket field. You can customize these columns by adding or removing others like Active…
How do I sort ticket fields by column in Zendesk?
Sorting ticket fields by column in Zendesk is simple. Just click the name of the column you want to sort by, and the list will reorganize based on that column's information. If you want to reset the sort order, click the column name again. This…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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