Web Widget Classic Performance - Frequently asked questions
Frequently asked questions
What is the package size of the Web Widget (Classic)?
The Web Widget (Classic) has a package size of approximately 475 KB when first loaded. This size includes the core assets required for the widget to function. If you enable additional channels like Talk or Chat, the size increases by about 65 KB…
Why does the Web Widget (Classic) require so much JavaScript?
The Web Widget (Classic) requires a significant amount of JavaScript because it is a feature-rich tool designed to enhance customer support on your website. It supports multiple channels like Chat and Talk, allows for customization, and offers…
Does the Web Widget (Classic) affect my website's load time?
The Web Widget (Classic) loads asynchronously, meaning it doesn't block the rest of your webpage from loading. However, the JavaScript required can still impact load time as browsers need to download, parse, and execute it. To minimize this impact,…
Where should I place the Web Widget (Classic) script tag?
For optimal page load performance, place the Web Widget (Classic) script tag at the end of the section of your webpage. This placement prevents the script from blocking the browser's rendering process. Remember, any scripts using the Web…
Are the Web Widget (Classic) assets served from a CDN?
Yes, the Web Widget (Classic) assets are served from a Content Delivery Network (CDN) using HTTP/2, which helps reduce latency. This setup allows browsers to open a single TCP connection to download the assets, improving load times. For more on…
Are the Web Widget (Classic) assets compressed and cached?
Yes, the Web Widget (Classic) assets are compressed using Gzip and are cached for up to a year. They are cached both privately on end-user browsers and publicly on CDN edge servers. This caching strategy ensures faster retrieval of assets on…
What tool is recommended for monitoring my website's load speed?
Google's Lighthouse tool is recommended for monitoring your website's load speed. It is available in the audit tab of developer tools and provides comprehensive coverage of modern web browser features. Lighthouse considers HTTP/2 multiplexing,…
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