How to Use Content Publishing Flows - Frequently asked questions
Frequently asked questions
How does article verification work in Zendesk?
Article verification in Zendesk is a setting that helps ensure your knowledge base content is accurate and up-to-date. It involves setting reminders for reviewing and verifying articles to maintain their relevance. To manage article verification,…
How can I update knowledge base articles in bulk on Zendesk?
Updating knowledge base articles in bulk on Zendesk is a straightforward process that saves time when managing multiple articles. You can select multiple articles and apply bulk actions to them. To do this, go to the Manage articles section,…
How do I archive an article in Zendesk?
Archiving an article in Zendesk is a way to remove it from your active knowledge base without permanently deleting it. Archived articles are moved to a separate section where they can be accessed later if needed. To archive an article, simply…
Can I restore archived articles in Zendesk?
Yes, you can restore archived articles in Zendesk. This feature allows you to access a complete list of archived articles and bring them back to your active knowledge base if needed. To restore an archived article, navigate to the article list,…
How can I disable comments on a Zendesk article?
Disabling comments on a Zendesk article is a simple process that can be done on an individual basis. This is useful if you want to prevent further discussion or feedback on a particular article. To disable comments, go to the article you wish to…
How do I promote an article to the top of a section in Zendesk?
Promoting an article to the top of a section in Zendesk is a great way to draw attention to important content. This feature allows you to highlight specific articles within a section. To promote an article, navigate to the section where the…
What is Guide Team Publishing in Zendesk?
Guide Team Publishing in Zendesk is a feature that enables advanced knowledge management workflows. It simplifies the process of creating, reviewing, and publishing content collaboratively. With Guide Team Publishing, teams can set up workflows…
How can I analyze Team Publishing activity in Zendesk?
Analyzing Team Publishing activity in Zendesk is made easy with the prebuilt Team Publishing dashboard in Zendesk Explore. This dashboard provides insights into your content management processes. By using the Team Publishing dashboard, you can…
How do I stage content updates for review in Zendesk?
Staging content updates for review in Zendesk allows you to create a work-in-progress version of an existing article. This feature is part of the Team Publishing workflow. To stage content updates, create a draft version of the article and submit…
How do I assign or reassign articles in Zendesk Team Publishing?
Assigning or reassigning articles in Zendesk Team Publishing is a key part of managing content workflows. This feature allows you to delegate articles to specific agents for review or updates. To assign or reassign an article, navigate to the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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