image for site

Contacting Zendesk Support - Frequently asked questions

Explore common questions about contacting Zendesk Customer Support. Find answers to inquiries on reaching out, support options, and troubleshooting assistance.

Frequently asked questions

How can I get support from Zendesk?

You have several options to get support from Zendesk, depending on your needs. You can search the Help Center, ask questions in the Community, use the widget for urgent issues, or submit a web form for complex queries. For quick help, the Help…

What is the Zendesk Help Center and Community?

The Zendesk Help Center and Community are valuable resources for finding answers and connecting with other users. The Help Center is managed by Zendesk experts, while the Community is moderated by real users. You can post questions or comment on…

How do I use the Zendesk widget for support?

The Zendesk widget is a quick way to get help with urgent or simple questions. By signing in to your Zendesk product or the Help Center, you can access personalized support. Click your profile avatar, select 'Get help', and interact with Z Bot,…

When should I use the Zendesk web form?

The Zendesk web form is ideal for complex or non-urgent issues, or if you prefer asynchronous communication. It allows you to submit detailed requests and receive responses via email. To use the web form, sign in to the Help Center, select 'Submit…

What is Z Bot and how does it help with Zendesk support?

Z Bot is a chatbot integrated into the Zendesk widget, designed to assist with your support needs. It provides personalized answers and can complete common tasks automatically. When you use the widget, Z Bot guides you through options and helps…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites