Understanding Z Bot for Zendesk Support
What is Z Bot and how does it help with Zendesk support?
Z Bot is a chatbot integrated into the Zendesk widget, designed to assist with your support needs. It provides personalized answers and can complete common tasks automatically.
When you use the widget, Z Bot guides you through options and helps phrase your questions for the best results. If further assistance is needed, Z Bot can connect you with a Zendesk agent, ensuring your issue is addressed efficiently.
More related questions
How can I get support from Zendesk?
You have several options to get support from Zendesk, depending on your needs. You can search the Help Center, ask questions in the Community, use the widget for urgent issues, or submit a web form for complex queries. For quick help, the Help…
What is the Zendesk Help Center and Community?
The Zendesk Help Center and Community are valuable resources for finding answers and connecting with other users. The Help Center is managed by Zendesk experts, while the Community is moderated by real users. You can post questions or comment on…
How do I use the Zendesk widget for support?
The Zendesk widget is a quick way to get help with urgent or simple questions. By signing in to your Zendesk product or the Help Center, you can access personalized support. Click your profile avatar, select 'Get help', and interact with Z Bot, the…
When should I use the Zendesk web form?
The Zendesk web form is ideal for complex or non-urgent issues, or if you prefer asynchronous communication. It allows you to submit detailed requests and receive responses via email. To use the web form, sign in to the Help Center, select 'Submit…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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