Setting Up Zendesk Chat in Web Widget Classic - Frequently asked questions
Frequently asked questions
How do I set up Zendesk Chat in Web Widget (Classic)?
To set up Zendesk Chat in Web Widget (Classic), you need to configure features from the Chat dashboard. Once configured, you can add the Web Widget to your website or help center. Make sure you are an administrator to perform these tasks. After…
What features can I configure in Zendesk Chat for Web Widget (Classic)?
You can configure several features in Zendesk Chat for Web Widget (Classic) from the Chat dashboard. These include allowing visitors to rate chats, send and receive attachments, request transcripts, and more. Additionally, you can customize the…
Can visitors rate chats in Zendesk Chat Web Widget (Classic)?
Yes, visitors can rate chats in Zendesk Chat Web Widget (Classic). This feature allows you to measure visitor satisfaction with chat ratings. To enable this, you need to configure the option from the Chat dashboard. This helps in gathering…
How can I allow visitors to send and receive attachments in Zendesk Chat?
To allow visitors to send and receive attachments in Zendesk Chat, you need to manage file sending options from the Chat dashboard. This feature enhances the chat experience by enabling the exchange of files, which can be crucial for resolving…
Is it possible for visitors to request chat transcripts in Zendesk Chat?
Yes, visitors can request chat transcripts in Zendesk Chat. This feature can be configured to automatically send chat transcripts via email piping. Providing chat transcripts can be useful for visitors who want to keep a record of their…
How do I customize the chat Concierge section in Zendesk Chat?
You can customize the avatar, name, and byline of the chat Concierge section in Zendesk Chat. This customization is done through the Chat dashboard. Personalizing the Concierge section helps in creating a more engaging and branded chat experience…
Can I require user authentication in Zendesk Chat Web Widget (Classic)?
Yes, you can require user authentication in Zendesk Chat Web Widget (Classic). This feature is enabled through the Chat dashboard. Requiring authentication ensures that only verified users can access the chat, adding an extra layer of security to…
How can I send proactive messages to visitors in Zendesk Chat?
To send proactive messages to visitors in Zendesk Chat, you can use the targeting feature available in the Chat dashboard. Proactive messaging allows you to engage key visitors by initiating conversations based on their behavior or specific…
What mobile web experience options are available in Zendesk Chat?
Zendesk Chat offers customization options for the mobile web experience. These settings can be adjusted from the Chat dashboard. Customizing the mobile experience ensures that your chat widget is optimized for mobile users, providing a seamless…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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