To set up Zendesk Chat in Web Widget (Classic), you need to configure features from the Chat dashboard. Once configured, you can add the Web Widget to your website or help center.
Make sure you are an administrator to perform these tasks. After configuring the features and turning on the Chat toggle in Admin Center, your Web Widget (Classic) is ready to be added to your site. For more details, check out theoriginal link.
You can configure several features in Zendesk Chat for Web Widget (Classic) from the Chat dashboard. These include allowing visitors to rate chats, send and receive attachments, request transcripts, and more. Additionally, you can customize the…
Yes, visitors can rate chats in Zendesk Chat Web Widget (Classic). This feature allows you to measure visitor satisfaction with chat ratings. To enable this, you need to configure the option from the Chat dashboard. This helps in gathering feedback…
To allow visitors to send and receive attachments in Zendesk Chat, you need to manage file sending options from the Chat dashboard. This feature enhances the chat experience by enabling the exchange of files, which can be crucial for resolving…
Yes, visitors can request chat transcripts in Zendesk Chat. This feature can be configured to automatically send chat transcripts via email piping. Providing chat transcripts can be useful for visitors who want to keep a record of their…
You can customize the avatar, name, and byline of the chat Concierge section in Zendesk Chat. This customization is done through the Chat dashboard. Personalizing the Concierge section helps in creating a more engaging and branded chat experience…
Yes, you can require user authentication in Zendesk Chat Web Widget (Classic). This feature is enabled through the Chat dashboard. Requiring authentication ensures that only verified users can access the chat, adding an extra layer of security to…
To send proactive messages to visitors in Zendesk Chat, you can use the targeting feature available in the Chat dashboard. Proactive messaging allows you to engage key visitors by initiating conversations based on their behavior or specific…
Zendesk Chat offers customization options for the mobile web experience. These settings can be adjusted from the Chat dashboard. Customizing the mobile experience ensures that your chat widget is optimized for mobile users, providing a seamless and…