Working with Users & Workspaces in Zendesk - Frequently asked questions
Frequently asked questions
How can I manage users and workspaces in Zendesk QA?
Managing users and workspaces in Zendesk QA involves assigning roles and organizing workspaces effectively. Users can hold different roles such as Admins, Account Managers, and Workspace Managers, each with specific permissions and…
What are the roles available in Zendesk QA?
In Zendesk QA, users can be assigned roles such as Admins, Account Managers, and Workspace Managers. Each role comes with specific permissions that dictate what actions a user can perform within the platform. Admins typically have the highest level…
How do I create multiple scorecards in Zendesk QA?
Creating multiple scorecards in Zendesk QA is a feature available to Admins, Account Managers, and Workspace Managers. This allows you to evaluate different aspects of your team's performance by setting up various criteria and metrics. Scorecards…
What is the process for deleting a workspace in Zendesk QA?
Deleting a workspace in Zendesk QA can be done by Admins, Account Managers, and Workspace Managers. This process involves selecting the workspace you wish to remove and confirming the deletion. It's important to ensure that all necessary data is…
What is the difference between connected and invited users in Zendesk QA?
In Zendesk QA, connected users are those who have accepted an invitation and have access to the platform, while invited users are those who have been sent an invitation but have not yet accepted it. Understanding this distinction is crucial for…
How can I compare reviews across different workspaces in Zendesk QA?
Comparing reviews across different workspaces in Zendesk QA is a task that can be performed by Admins, Account Managers, Workspace Managers, and Workspace Reviewers. This feature allows you to analyze performance and feedback across various teams…
How do I set a default reviewee in Zendesk QA?
Setting a default reviewee in Zendesk QA is a process available to Admins, Account Managers, and Workspace Managers. This involves selecting a user who will automatically receive reviews, streamlining the review process and ensuring consistency in…
How can I manage groups in Zendesk QA?
Managing groups in Zendesk QA is a task for Account Managers, Workspace Managers, and Leads. This involves setting up groups to organize users based on roles, projects, or other criteria, facilitating better collaboration and communication within…
Should I set up one or multiple workspaces in Zendesk QA?
Deciding whether to set up one or multiple workspaces in Zendesk QA depends on your organization's needs. Admins and Account Managers should consider factors such as team size, project scope, and collaboration requirements. Multiple workspaces can…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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