How to Use Bots for Email Address Provision - Frequently asked questions
Discover how bots can automatically provide email addresses to customers. Explore common questions and detailed answers about bot capabilities and email automation.
Frequently asked questions
How can Zendesk bots automatically provide an email address to a customer?
Zendesk bots can automatically share an email address with a customer by creating a bot answer and adding a step using the Send message option. This allows you to include the email address in the message content. Once published, the bot will…
What steps are needed to set up a Zendesk bot to send an email address?
To set up a Zendesk bot to send an email address, you need to create a bot answer and add a step using the Send message option. This step allows you to include the desired email address in the message content. Once you publish this setup, the bot…
Can I customize the message content when Zendesk bots send an email address?
Yes, you can customize the message content when Zendesk bots send an email address. By creating a bot answer and using the Send message option, you can include any content you choose, such as the email address and additional instructions or…
Is it possible to automate email sharing with Zendesk messaging bots?
Yes, it is possible to automate email sharing with Zendesk messaging bots. By creating a bot answer and adding a step with the Send message option, you can automate the process of sending an email address to customers. This automation helps…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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