Scheduling Articles for Publishing - Frequently asked questions
Frequently asked questions
How can I schedule an article for publishing in Zendesk?
You can easily schedule an article to be published at a specific date and time in Zendesk. To do this, open the article in edit mode, make any necessary updates, and click the drop-down arrow on the Save button to select 'Schedule article'. Choose…
Can I schedule an article to be unpublished in Zendesk?
Yes, you can schedule an article to be unpublished at a specific time in Zendesk. Open the published article in edit mode, click the drop-down arrow on the Save button, and select 'Schedule article'. Choose a future date, time, and time zone for…
How do I edit a scheduled publishing or unpublishing in Zendesk?
Editing a scheduled publishing or unpublishing in Zendesk is straightforward. Open the article in edit mode, access the options menu on the schedule, and select 'Edit schedule'. You can then adjust the day, time, or time zone for both publishing…
Is it possible to remove a scheduled publishing or unpublishing in Zendesk?
Yes, you can remove a scheduled publishing or unpublishing in Zendesk. To do this, open the article in edit mode, click the options menu on the schedule, and select 'Remove schedule'. Confirm your choice to remove the schedule. Note that if both…
Can I apply a publishing schedule to translated articles in Zendesk?
Yes, you can apply a publishing schedule to translated articles in Zendesk. When scheduling an article, you have the option to apply the schedule to all translations by checking the 'Apply schedule to all x translations of this article' checkbox….
What happens if I edit an article with a scheduled publish date in Zendesk?
If you edit an article that has a scheduled publish date in Zendesk, you'll be alerted about the existing schedule. You can choose to save and remove the schedule or save and keep the schedule. This ensures that any changes you make are intentional…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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