Fix Zendesk-Salesforce User Sync Issues - Frequently asked questions
Discover solutions to common issues with Zendesk-Salesforce integration, including user sync problems and organization assignment. Find answers to frequently asked questions here.
Frequently asked questions
Why aren't my Salesforce contacts being added to organizations in Zendesk?
If your Salesforce contacts aren't being added to organizations in Zendesk, it might be due to the way the integration is set up. The integration can only place users into organizations based on the contact-account relationship, domain mapping, or…
How does the contact-account relationship affect user placement in Zendesk organizations?
The contact-account relationship is crucial for placing users into organizations in Zendesk. For this to work, account syncing must be active, and the account must have successfully synced to the organization before the contact sync occurs. Once…
What role does domain mapping play in adding users to organizations in Zendesk?
Domain mapping is a method used to add users to organizations in Zendesk. By populating the Domains field in organizations with an email domain, any verified users with that email domain will automatically be added to that organization. This…
How do integration user permissions impact user syncing in Zendesk?
Integration user permissions can significantly impact user syncing in Zendesk. The integration can only perform actions that the Zendesk user who connected the integration is allowed to do. If the user role changes to one that only allows…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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