Salesforce Contacts Not Added to Zendesk Organizations
Why aren't my Salesforce contacts being added to organizations in Zendesk?
If your Salesforce contacts aren't being added to organizations in Zendesk, it might be due to the way the integration is set up. The integration can only place users into organizations based on the contact-account relationship, domain mapping, or integration user permissions.
For the contact-account relationship, account syncing must be active, and the account must have successfully synced to the organization before the contact sync occurs. Domain mapping requires that the Domains field in organizations is populated with the correct email domain. Lastly, ensure that the integration user has the necessary permissions, as changes in user roles can affect syncing capabilities. For more details, check theoriginal link.
More related questions
How does the contact-account relationship affect user placement in Zendesk organizations?
The contact-account relationship is crucial for placing users into organizations in Zendesk. For this to work, account syncing must be active, and the account must have successfully synced to the organization before the contact sync occurs. Once…
What role does domain mapping play in adding users to organizations in Zendesk?
Domain mapping is a method used to add users to organizations in Zendesk. By populating the Domains field in organizations with an email domain, any verified users with that email domain will automatically be added to that organization. This…
How do integration user permissions impact user syncing in Zendesk?
Integration user permissions can significantly impact user syncing in Zendesk. The integration can only perform actions that the Zendesk user who connected the integration is allowed to do. If the user role changes to one that only allows creating…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
