Impact of User Permissions on Zendesk Sync
How do integration user permissions impact user syncing in Zendesk?
Integration user permissions can significantly impact user syncing in Zendesk. The integration can only perform actions that the Zendesk user who connected the integration is allowed to do.
If the user role changes to one that only allows creating users within their own organization, account syncing might stop, and every user created by the contact or lead sync would be added to the integration user’s default organization. It's essential to ensure that the integration is connected by a Zendesk administrator to avoid these issues.
More related questions
Why aren't my Salesforce contacts being added to organizations in Zendesk?
If your Salesforce contacts aren't being added to organizations in Zendesk, it might be due to the way the integration is set up. The integration can only place users into organizations based on the contact-account relationship, domain mapping, or…
How does the contact-account relationship affect user placement in Zendesk organizations?
The contact-account relationship is crucial for placing users into organizations in Zendesk. For this to work, account syncing must be active, and the account must have successfully synced to the organization before the contact sync occurs. Once…
What role does domain mapping play in adding users to organizations in Zendesk?
Domain mapping is a method used to add users to organizations in Zendesk. By populating the Domains field in organizations with an email domain, any verified users with that email domain will automatically be added to that organization. This…
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