Contact-Account Relationship in Zendesk Sync

How does the contact-account relationship affect user placement in Zendesk organizations?

The contact-account relationship is crucial for placing users into organizations in Zendesk. For this to work, account syncing must be active, and the account must have successfully synced to the organization before the contact sync occurs.

Once this sync relationship is established, any contacts that sync afterward should be placed into the organization related to their account. It's important to ensure that the account syncs successfully to create these relationships, as bulk import organizations do not establish sync relationships.

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