Year Not Showing in View - Frequently asked questions
Discover solutions to common issues with year display in Zendesk views. This page addresses frequently asked questions to help you troubleshoot and resolve display problems.
Frequently asked questions
Why doesn't the year show in my Zendesk ticket view?
The year might not show in your Zendesk ticket view because the date format changes based on the year. If the date refers to the current year, it is displayed in a shortened format, showing only the day and month. However, if the date is from a…
How does Zendesk decide when to show the year in ticket dates?
Zendesk decides to show the year in ticket dates based on whether the date is from the current year or a previous year. For dates within the current year, only the day and month are displayed to keep the view clean and focused. For dates from…
Can I change the date format in my Zendesk ticket view?
Currently, the date format in Zendesk ticket views is automatically set and cannot be manually changed. The system displays dates from the current year without the year to keep the interface clean, while dates from previous years include the year…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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